Terms of service

The service

Practice Bridge, run by Braden Pty Ltd (ABN 21 662 181 740), helps a practice prepare assessment reports, run appointment automations and keep its records organised. It is for practices and the people they invite.

Practice Bridge is an independent product and is not affiliated with Cliniko, Google or Microsoft.

Accounts and roles

• Each person signs in with their own account. Keep your sign-in details to yourself.
• A practice has owners, admins and members. Owners and admins manage the practice, its connections and its people; members do not see patients, visits or reports.
• The practice is responsible for who it invites, and for removing people who leave.

Plans and billing

Without a plan, a practice can sign in with email, Google or Microsoft, have two people, create one report template and one automation, and edit, download and print reports as PDFs.

A plan adds more people, templates and automations; email, calendar and scheduled sending; storing reports in the practice’s own cloud storage; and consultation recording and transcription. Prices are shown on the billing page.

Plans are billed through Stripe and renew until cancelled; the practice can change or cancel its plan from the billing page. Transcription credits are paid in advance, do not expire, and a refund or dispute reverses only the credits it covers.

The practice’s responsibilities

• Have the consent needed for the information it uses, including the consent of everyone present before a consultation is recorded.
• Keep clinical judgement with its clinicians. Practice Bridge prepares; a clinician reviews and issues every report. The assessment module is offered to selected practices as a pilot, and is not clinical advice.
• Keep its own accounts (Cliniko, email, calendar and storage) in order, under those providers’ terms.
• Tell its patients how it handles their information (a paragraph it can use is in the privacy notice).

Acceptable use

• Use the service only for the practice’s own lawful purposes.
• Do not try to reach another practice’s information, or to get around the service’s limits or security.
• Do not upload anything you do not have the right to use.

The practice’s information

The practice’s information stays the practice’s. It can download any issued report as a PDF at any time, on any plan, and keep reports in its own storage. The privacy notice explains what is held and for how long.

Availability and support

We work to keep the service available, but do not guarantee it will always be. Support is by agreement, without a guaranteed response time.

Liability, ending the service, changes and law

Nothing in these terms excludes rights you have under the Australian Consumer Law.

Each version of these terms is dated, and the current one is always the one shown here.